Privacy Policy

At LuxoMart ("we", "our", or "us"), your privacy is our priority. This Privacy Policy outlines how we collect, use, store, and protect your personal data in accordance with the UAE’s Personal Data Protection Law (PDPL) – Federal Decree-Law No. 45 of 2021 and applicable international standards.

1. 📘 Information We Collect

We may collect the following personal information from you:

Identity Information: Full name, gender, date of birth (if applicable)
Contact Information: Email address, phone number, billing/shipping address
Order Details: Products purchased, order amount, payment method
Payment Information: Transaction ID (via secure third-party payment gateways)
Device Information: IP address, browser type, device, OS
Usage Data: Pages visited, clicks, session durations
Communication Records: Emails, chats, customer service interactions

2. 🎯 Purpose of Data Collection

We collect your personal data to:

Process and deliver your orders
Communicate with you regarding your purchase
Provide customer support
Improve our website performance
Ensure security and fraud prevention
Comply with local UAE laws (e.g. accounting, taxation)
Send marketing/promotional messages (only with your consent)

3. 🛡️ Lawful Basis for Processing

Under the UAE PDPL, we only process your personal data when:

You provide clear and informed consent
Processing is required for contractual purposes (e.g. order delivery)
It’s necessary for legal obligations
It is needed for legitimate business interests (e.g. analytics, fraud prevention)

4. 🔐 Data Security

Your data is securely stored on encrypted servers. We implement administrative, technical, and physical safeguards to protect against unauthorized access, modification, or disclosure.

All payment transactions are processed through secure PCI-DSS-compliant payment gateways. We do not store your full credit/debit card numbers.

6. 🧑 Your Rights Under UAE PDPL

As a data subject in the UAE, you have the right to:

Access your personal data
Request correction or deletion
Withdraw your consent at any time
Restrict or object to certain types of processing
File a complaint with the UAE Data Office (if needed)

To exercise any of these rights, email us at: support@luxomart.shop

7. 📦 Data Retention

We retain your data only for as long as necessary for:

Completing your orders
Customer service and support
Legal or tax obligations

After that, your data is securely deleted or anonymized.

8. 🌐 International Data Transfers

If we transfer your personal data outside the UAE (e.g., to hosting providers or services located abroad), we ensure that those countries provide adequate data protection in line with UAE PDPL or contractual safeguards (like Standard Contractual Clauses) are in place.

9. 📲 Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

Save your preferences and shopping cart
Analyze website usage (e.g., Google Analytics)
Personalize content and offers

You can manage cookies via your browser settings.

10. 🚸 Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect data from minors. If you believe we have collected information from a child, please contact us.

11. ✉️ Marketing & Communication

If you opt-in, we may send you promotional emails or offers. You may unsubscribe anytime using the link in our emails or by contacting us directly.

12. 🔄 Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page, and the effective date will be updated accordingly.

13. 📞 Contact Us

For any privacy-related questions, data access requests, or complaints, please contact us:

LuxoMart
Email: support@luxomart.shop
Phone/WhatsApp: [Insert UAE number]
Website: https://luxomart.shop

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